About: http://data.yelp.com/Review/id/1Tl86I4rnTXfYoOJ4XvAbQ

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About: http://data.yelp.com/Review/id/1Tl86I4rnTXfYoOJ4XvAbQ Goto Sponge NotDistinct Permalink

An Entity of Type : rev:Review, within Data Space : foodie-cloud.org, foodie-cloud.org associated with source document(s)

Attributes	Values
type	rev:Review
dateCreated	2017-10-18 00:00:00 (xsd:dateTime)
itemReviewed	Firestone Complete Auto Care
http://www.openvoc.eu/poi#funnyReviews	0 (xsd:int)
rev:rating	2 (xsd:int)
http://www.openvoc.eu/poi#usefulReviews	0 (xsd:int)
rev:text	I purchased the lifetime alignment service for my vehicle earlier this year and the initial alignment of my vehicle was great; I believe that earned this location 2 stars instead of 1. However, it was the subsequent customer service experience that has driven me away from using Firestone again. I was forced to get rid of my truck shortly after purchasing Firestone's lifetime alignment contract, having only used it for a single wheel alignment. It is much more expensive than a single alignment service, but seemed like a good deal since I was planning on having the truck for a while. I understood the lifetime alignment was vehicle specific and I did not expect to receive a refund for the cost difference. Still, I felt that it was reasonable to at least ask if Firestone was potentially willing to provide a discount or coupon, considering I paid a much higher price than the single alignment price. When I visited the location, I was told they were not willing to do anything for me, despite paying a much higher price and only receiving a single wheel alignment. I followed up with Firestone's customer service on September 18 with a detailed email, expressing concern that this did not seem to be a fair exchange and this was giving me pause for conducting business with them moving forward. I felt they were acting only to make money now, without any effort on their part to establish an ongoing business/customer relationship. I felt as though the Baseline location valued a quick profit over earning a customer's loyalty. Firestone's customer service contact center was very quick to reply to my concern and forward it to the manager of the Tempe service center with the promise that he/she would reach out to me shortly. Today is October 18th and I have waited 30 days without any reply from the Baseline Firestone location or contact center. In summary, the execution of the alignment was as expected and the contact center was quick to reply to me, but without any follow-up. The big takeaway in my eyes is that the Baseline Firestone location gave the impression that since they had profited a bit off of me; they did not care about any of my business moving forward. I really don't feel that they did anything to deserve profiting off me anymore.
http://www.openvoc.eu/poi#coolReviews	0 (xsd:int)
rev:reviewer	Randy

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