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  • Holy cow. Traveling for a living, I really can appreciate excellent customer service at hotels and I received way more than that tonight. I called from my room to order some wings to take back up to my room and Steven answered the phone. He was AMAZING, answered the phone so enthusiastically, he was super patient, and even talked me into having a glass of wine while I waited for my order. When I arrived at the bar I was greeted by the greatest bartender I've had in a long time, she was super punctual, and very alert. While I waited for my order I watched her and Steven deal with a ridiculous customer..he wanted the 'draft' blowing on him taken care of... watching live tv on his phone with the volume all the way up bothering everyone around him, etc... they handled everything so elegantly and professionally. It's been so long since I've seen bar staff at a hotel be SO accommodating, this was really a breath of fresh air. I appreciated absolutely everything. Also the House Pinot Noir was absolutely fantastic, awesome recommendation from Steven and the wings, were perfect.
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