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  • The literal worst phone store experience I've ever had. Not only did no one even acknowledge me when I came in, I was waiting and was completely disregarded to help another customer who came in 10 minutes after me. Then not only one, but 2 associates went to help her, and I had to ask to be helped as I had been standing there clearly waiting for service. When I was finally helped I said I had JUMP and wanted to upgrade from an iPhone 5s to 7plus. The kid helping me doesn't ask me anything, brings a sheet over telling me I owe $160 today and $35 a month, not for how long or for what reason. I had to then ask why it was so much, and he proceeds to tell me that the price included A protector and case that I didn't ask for, nor was I asked if I wanted. Then I asked to remove those items and the price only dropped $10 for the down payment today and $4 a month. Then he broke down the charges for me and said $20 upgrade fee which is supposed to covered through JUMP. He then says "that's only if you trade your phone in" well he at no point asked if that was something I wanted to do, and I also heard the associate next to him tell the guy she was helping all that JUMP does is waive the upgrade fee. So, clearly there's a whole lot of misunderstanding and poor training at this location. By the guys obvious frustration next to me and his comments and questions he was asking, I'm not the only one who feels totally misguided by T-Mobile.
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