Was looking forward to picking up wings prior to the Super Bowl, but had no idea I was ordering from the most inept restaurant I have interacted with in sometime. I can't even take the energy to tell the story but here's the worst written, short handed breakdown: a dozen staffers all standing around (some chilling and eating pizza) looking like they had nothing to do at this point in the day, the cat is out bag when an employee tells a new customer that wings weren't going to be ready for an hour (but no one really knew as it turns out the frier was fixed shortly after I left), no one apologized, no one offered any compensation, refunds were hard to come by (seeing as none of the four to six people around the registers knew how to issue one "what's the code? Which refund do I choose?" Etc.)...all in all it was a proverbial sh*t show. I know technology malfunctions and things breakdown, but it shouldn't render a business completely useless. My favorite part was when one of the employees tried to make me feel stupid when I asked if refunds were an option out of this nightmare--Rick Ross should be ashamed to be associated with this restaurant.