It's definitely hit or miss but fortunately I've had more hits than misses. Shawn is the only one I will let near my hair with clippers, the others have been lacking confidence with ethnic hair and the ethnic stylists seem less than enthusiastic to cut my short ethnic hair. It's terrible to see so many bad reviews because I see they're really trying and can often get overwhelmed. I will continue to come back and my only advice is try to stick with same stylist if you find one you like, do not gamble on a random pick as it may or may not result in a disappointment.