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| - Absolutely abysmal. The only redeeming part of the experience was that the bill was taken care of by the manager.
Between the two servers who kept coming to our table to ask if the other one had taken our order, and the awful food, not to mention how condescending the manager was... my family and I will certainly never go to Milestone's again.
I used to frequent this location every once in a while before they changed head chefs and although not my favourite restaurant, it was quite good and the food always came out hot and the service was decent. I noticed immediately upon reaching the door that the location seemed fairly busy, but for a Wednesday night, it was not unusual. I stopped by last night with a colleague (whose native language is not English and I'll get to why that is important in a second) and we started the night off with drinks. Our drinks and dinner orders were taken by a second server who returned with both drinks promptly, and one side of my glass was coated in dried sugar. I didn't think too much of it and wiped the glass down as much as I could, assuming that the sugar had spilled over from the drink and dried on the outside of the glass. 15 minutes later our original server came back to ask us if someone had taken our order and we notified her that our order was already taken by another server. Another 10 minutes go by and the appetizer finally comes out with the second server. We ordered a chimichurri garlic bread and the bread was not toasted all the way through. The cheese at the very top was nice and golden, but the loaf of bread beneath it (a long, plain bread roll) was only slightly warmed.
My guest and I finished the bread and then proceeded to wait another 10 minutes for our entrees (two salads, one without nuts, and one soup) to come out. At no point during this now 45 minute wait for entrees did anyone come by to replenish water or take away our empty drink glasses. The original server came back to confirm our entree order and to apologize but our meals had been taken to another table. Upon confirming our order, she looked relieved and said that they were actually ready. A third server came out with the salads and soup. Even on first glance, I knew that the salad in front of me was wilted and not fresh. The strawberries were pure mush, with a texture reminiscent of thawed frozen berries, and the dressing was bland. The onions were soft and had no crisp at all when a fork went through them. The leaves were completely wilted and the salad was warm. It tasted like the salad had been marinading in the dressing in slightly warm conditions and it tasted as such. My guest's salad was equally not fresh. Her seafood was grilled but not hot, and the avocado was brown. I flagged down a server and she took one look at my salad and noted that the salad was indeed wilted and that she would bring us fresh plates.
I proceeded to finish my seasonal mushroom soup (pretty good!) and at this point had 3 empty glasses and a dirty plate on the table with us while we waited for the soups.
Who I assume is a manager came out to apologize for the inconvenience, and proceeded to make an underhanded comment to my guest about the "two or three pieces of wilted leaves" she found in her plate. My guest tried to explain to him that the salad was not appetizing and upon hearing her accent, his tone completely changed and he began to speak to her very slowly and in simple words, stretching out the syllables, as if speaking to a child. I was completely taken aback and pointed out that it was unnecessary to be condescending and that we would be happy to take a fresh plate of salad each and pay for a fresh plate. This man left and yet ANOTHER manager (now the kitchen manager I believe) came out to apologize as well, and reiterated that he was truly sorry if we "found two or three pieces of wilted leaves." He promised to bring out fresh salads. He came back with the California salad, now with nuts in it. It appeared to be in almost exactly the same condition as the first, and the plating was awfully unappetizing and obviously put together quickly. At this point we are ready to leave, and notify our original server that we are ready to pay for the drinks and appetizer and leave. She tells us that the bill has been covered and we request that she cancel the salads and we left.
All around an awful experience, but hands down, the behaviour of the two managerial staff members was the worst part. The food came a close second.
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