If I could give this business a no stars I would. We have tried to do business with this place not once but twice with no success. Not because we didn't want to but because the business never followed through with either of the follow up calls we were supposed to receive. In September 2015, we called about having our fireplace checked out in our new home because this business was listed on the manufacturers web site. We were supposed to have a call from their service guy within a week. A month later we still didn't have any call and call back. Finally, we get a call a few weeks later only to be told by the service guy that my husband could pay him to come out but due to the age of the firebox unit (15 years), we likely need a new unit. Never even came in my house- conversation was entirely in the phone.
In October 2016, we decide we are finally going to go look at replacement units. The salespeople were nice and very knowledgeable and realized the current measurements of our model may not match available current sizes we could order for replacements. It is recommended that we have one of their installers come out to look at it. I ask if it is the same guy who services their units (knowing what happened the first time) and we are told "no." So we leave our contact info and the gal writes down the unit and dimensions we are looking to order so the installer coming out knows exactly what to look at with our current brick fireplace opening. It is now January 2017 and 3 months have gone by with no contact whatsoever. We will not be calling back and are going with a similar business in a nearby city next to here.