Keep up with your personal items!!!! I received a gift card for Mother's Day. Despite my appointment running 15 minutes late, the massage itself was great. At the end, I put down my wallet and removed my cell phone to get cash out for the tip (they have a sign in the room stating that they appreciate cash). I successfully avoided the "join the masssage club" sales pitch and checked out. Walked next store to grab some vitamens and realized I did not have my phone. Walked back over to Massage Envy and let the receptionists know I left it in the room. They were very quick to tell me that the next appt was already checked in and that I could wait...and, oh by the way, the appt was a 90 min massage. I was not planning on barging into the room and interrupting the massage ...but I told them exactly where I left my phone. They wouldn't budge. I left and called back 90 min later and they told me that the phone wasn't in there. Go figure. I have no idea what happened to it (stolen, tossed in the trash, etc). But it's gone. So...my free massage is going to cost me $200+ in a new cell phone. They do not have personal lockers...so be sure you have all of your belongings when you leave...as you will be SOL if you've left something behind...wallet, keys, jewlery, etc.