I moved to Arizona 2 years ago & bought a home with a reconditioned A/C unit so I wanted to have it checked out once the year warranty ran out. Parker & Sons looked at the unit & said I needed $250 worth of repairs so I had it done. Then at the end of August 2014 the called letting me know I was due for a checkup. I had stupidly bought the service package for around $400. I made the appointment. The day of the appointment the tech called to say it was too hot to check the heater. Being from Chicago I wasn't aware of the limitations and wondered why the person who called even made the appointment. Move forward to the beginning of Oct 2014 & another appointment. I was told by the tech it was still too hot to run the heater to see if it is working properly but he said he would check the A/C unit while he was here. 10 minutes later he is telling me I need $1000 worth of repairs and since it is a 10 year old unit he suggested a new A/C system. A sales rep came out and quoted me $7500 for a new unit and then they also sell a 10 year warranty which adds to the cost. Luckily I have a friend who just had 2 units installed by Pyramid Mechanical and I had them come out. Randy at Pyramid Mechanical came out, looked at the A/C unit & told me I did not need a new unit. The vibration is normal. He said if I really wanted a new unit it would be approximately $4500 installed and the unit has a 10 year warranty, no extra cost.
I am not getting a new unit and I will not use Parker & Sons again even though I bought the service deal for 2 years. That purchase was a lesson learned & I won't do that again.
Don't use Parker & Sons for anything. All they want to do is sell you something you don't need.