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  • I've been here a few times, pizza is good, customer service is notoriously rocky at best. Tonight took the cake. I ordered a pizza - half pepperoni because thats the ONLY thing I like on my pizza, and my husband got sausage and olives on his half. They quoted me 30 minutes. 25 minutes later I walked in to get my pizza and the guy tells me he made a mistake and put the pizza in crooked (how does that happen?!) and all of the black olives are on the pepperoni side. Now, I used to wait tables and I know mistakes happen and I'm not one to get upset. BUT this guy tells me he can either give me $2 off, or I can wait another 30 minutes for another pizza. EXCUSE ME? I ordered a pizza and waited 30 minutes for it. You messed it up. And you offer me TWO DOLLARS off of a pizza I no longer want? Pizza Re, let me give you a free lesson in customer service. FREE, as in what the pizza should have been. A better choice might have been "I am so sorry we messed up your pizza. Can I either give it to you at no charge, or give you something to snack on while we quickly make you the one you ordered?" We live right near this place and enjoy the pizza. But the repeatedly bad customer service experiences have now outweighed the pizza, and we will not be back. Do yourself a favor Yelp users and go somewhere else for pizza, there are too many other good pizza places in town.
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