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  • While I had a perfectly pleasant experience purchasing shredded bark from this company last year, this year's experience was somewhat different. When I called, the person answering the phone said they were too busy to take my order (9 cu yds of shredded bark?). Another person called back a while later and took the order. Since I asked to have the order delivered to two different residences 0.4 miles apart I inquired if they would be able to only charge one trip charge and was told yes (very nice). Today I got a callback from the original employee who started with the comment, "Hello, you have been miss charged. I need to get you to pay me for another trip charge!" (Not a nice start to the conversation) I explained that they had waived one of the charges last year and their employee had agreed to do the same this year and was told it didn't matter. If I wanted the product delivered I would pay both charges. I grudgingly paid the additional charge. If they had originally said they couldn't waive the second charge that would have been fine but, once an employee had agreed to waive the fee, they should have stood behind the agreement.
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