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| - This is a -5 Star rating! I took my engine into this repair shop because I wanted to inspect their work after the rebuild. You cannot inspect your motor if a shop pulls the motor and then reinstalls it, which is what the vast majority of customers do here. I provided a "long block", which is a partially assembled engine block with the rotating assembly, camshaft, lifters, heads, valve covers, timing set and oil pan. I even supplied the intake manifold. I completely removed the rest of the brackets, motor parts and sensors because I was replacing everything old with new parts. I partially disassembled the long block to inspect the condition before I gave Master Engine the motor so I'd know the pre-condition. The engine had 200,563 miles and it ran well, but I needed a reliable engine for a trip to Alaska. I asked the owner in person what parts would be replaced. I was told that the cylinder head and head components, connecting rods, push rods, and engine block would all be inspected and reused if they were not damaged or out of specification. I asked if the head bolts would be replaced and the owner told me, "Yes, so will the bearings, gaskets, timing set, freeze plugs, oil pump, pistons, piston rings, camshaft and lifters, along with the valve guides and valve seals". I requested that "ALL" of the unused parts be returned to me!!! This is were the problems started.
When I picked up what was supposed to be a rebuilt "long block", I noticed that the engine was being sprayed once again with paint, which I later learned was done to cover up the dirt and grease that had not been cleaned from the motor. I loaded the engine into my trailer and took it back to my garage were I noticed that I had not received the camshaft and lifters. I immediately called the owner where he told me that he'd have to look into the engine build with the employee who did the work, and he'd call me back within 10 minutes. The call came back quick and the apologies came fast, but the blame was put on the employee when it should have been placed on the owner, the man who controls the checkbook, the parts ordering, and the man who's responsible for quality control, the man who I was speaking to!!! I took the engine back that hour and I was promised that everything would be made right within two days...but it was "NOT" made right. I was told that I could have my engine back within two days, but it turned into just over a week because of the delays. You see, the camshaft and lifters were "NEVER" ordered!!! I was waiting for the parts to arrive plus assembly, NOT JUST ASSEMBLY!!! Remember all of the people who bring their vehicle in for a rebuild?!! They never knew what I figured out! Now, ask yourself how many people aren't getting what they paid for because they never check. Remember, before returning the engine to have the NEW camshaft and lifters installed, I inspected the engine inside and out!
Not only did I not receive what I paid for the first go around, I didn't get it on the second chance that I gave the shop either!!! The owner purchased a "USED" camshaft and installed it into my engine with full knowledge...and it was installed without a drop of lube...bone dry! I could clearly see the score marks and dirt on the USED CAMSHAFT back at my garage after removing the intake for a second time!!! The engine had dirty grease clumps inside along with small metal shavings that looked as if they were from the cylinder honing process, which is totally unacceptable. Who in the hell does the same thing ''TWICE'' to the same customer who asks all of the right questions and informs the owner/builder of the shop that they'll be checking?!
I was also informed via the owner that his shop re-uses head bolts! Originally, I was told that they would be replaced. I purposely removed 8 of the 16 head bolts so he wouldn't be able to reuse them, but he used what I gave him without my knowledge. One head had the old used head bolts while the other had new head bolts. Anyone who rebuilds engines knows that head bolts are tempered and that they stretch during the torque procedures, which removes the tempering making them unusable because they'll keep stretching and eventually cause a head gasket failure! The owner informed me that this is what they do on ALL of their engine rebuilds!!! Now I have $1,052.00 invested that I have to recover form this shop! The owner verbally agreed to refund part of my money, but that is not good enough. I want a full refund because he's a fraud and a liar! Master Engine will receive a visit from the Arizona State Attorney General's Office in the near future for fraud, this I promise!!! Clearly, this shop owner has no respect for himself or his customer
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