rev:text
| - First, let me say I have zero trust for any dealerships, and only go through trusted independent Honda mechanics for both work I need done and car purchasing. Every dealership experience I have had in my life has been awful, and I don't like getting ripped off. So I stay away.
I received an airbag recall notice for my Honda Element (best car ever :-), and that meant I had to have a dreaded forced dealership experience. Tempe Honda is closest to my house. Setting up the appointment over the phone was fine, but I fell for their sneaky attempt to get my email address "just to confirm your appointment." Within an hour, I began to receive lots of emails from them. These included solicitations from their sales department asking if they can give me a "fair market value" evaluation of my car to use it as a trade in on a new car. Sorry, I'm not that dumb to trade in my car to a dealership, when I'd make so much more selling it myself, neither am I dumb enough to pay too much for another car through a dealership. I immediately unsubscribed. I'm still receiving emails from them 2 days later.
They told me they'd give me a free car wash and inspection - great. I asked for polish to be applied to the black plastic/bumper parts, they kindly agreed. They gave me a time window of 2-3 hours. My car was done in 2 hours, which was great. However, when I went to pick it up, the car had visible smears of polish all over it. Looked terrible. I had to ask for an employee to get a rag and wipe the whole car down. If this is the quality of your work that I can see, what's the quality on the work I can't see, like anything mechanical?
Negatives - spammed me like crazy, including from their sales department, shoddy car wash
Positives - completed work inside time window given
|