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  • Had a hot tub pictured, but it was shut down for good. Talked to management (general manager) about it, and he stated that I can check out and go to another hotel. Nice response from management!!! I called the front desk for towels at the pool about 4:55 and it is 6:03 towel finally came. Look at the chats below to see how attentive the staff was (just rude when I pointed out it has been over an hour since I requested towels). Ironic that they blamed it on being busy and people not returning the towels, but the return bins in the pool were full. Also when they brought the towels, they did not even empty the full bins. People were grabbing dirty towels from the bin to dry off. Last night, 28 kids in the pool with only one adult watching them to the point I felt uncomfortable and made my daughter leave the pool with me since it appeared 2/3rds of them could not swim. Staff should probably monitor this. Rooms are ok for the price. Always have coffee and tea available in the lobby.. House keeping and front desk don't always answer the phone, but if you go down to the front desk they are happy to help except Saturday night.
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