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  • I don't recommend this salon for many reasons. Last year I bought two $99 keratin deals for Studio 861 from Dealticker, and used one. When I went to use the second voucher recently, the salon had marked both as already used. Oh, and both were marked as used *on the same day*, as if I had two keratin treatments back to back. The owner insisted that I must have given it to someone else, and was very rude to me as if I were trying to get a free treatment. These deals are all numbered and, since the salon uses an appointment book, are completely traceable to who uses which voucher number. On both occasions that I have been there, the hairdressing staff have been unprofessional in their behaviour and demeanour, and undertrained. I have long curly hair and the girl tried to comb it out wet without any smoothing product, using a narrow steel barber's comb - and tugging and tearing from the top down. When I told her how to comb it out starting from the bottom, she did not even answer me, and the owner rudely cut me off, telling me that did not make any difference. Snide and derogatory comments are made about the patrons, with smirking looks. The stylists talk only to each other. Nobody chatted with me or the other patrons in the convivial atmosphere that most salons have. The salon looks pretty, but it is *not* a relaxing atmosphere. No tea is offered, even when you are there for some hours. Even a request for something to drink on a scorching hot day while I was under a dryer was met with a resentful look and I was given a small styrofoam cup of tap water. No refill of water was offered. Every opportunity to gouge money from patrons by pressuring them to buy a special shampoo and conditioner for $30 each otherwise the treatment won't last. Well, they are just regular products with SLS etc. Claiming that you need to get their $55 hair cut before they can do the straightening treatment... Yes, I had to pay that for a straight bottom trim. Voucher customers are treated sullenly, compared to 'paying customers'. Oh, and they told me that what they use is not in fact keratin. I won't be going back. Dealticker refunded my second voucher because of the unpleasant experience I had.
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