I was hesitant about this place by the horrible reviews but my teenager needed counseling and I didn't have many options. Today was our second visit, and all is well. My daughter really likes Mary Ricketts, and the other doctors seem very friendly. While we waited one of the other doctors made small talk with me, my two daughters and my baby boy. I have dealt with two different office staff members and both got us in. One member does seem standoffish but I'm not there to make friends, I'm there for my daughter.