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  • On September 10th, I went to Bank of America at 6900 Westcliff Dr. The line was very, very long with only 2 bank tellers. I asked for the signature card to my Safe Deposit Box to add a name to it. It turns out the bank couldn't find it. After 20 minutes of looking they ask me to come back tomorrow with an appointment. On September 11th, I went back to the bank at 3:00 for my appointment with Ms. Susan Mowatt. She was very nice in helping me. But unfortunately she still couldn't find my signature card. She found my son's safe Deposit signature card, but couldn't find mine. I explained that this was the SECOND TIME they lost my signature card. It's like losing my passport. I was very concerned. Then, from another desk came the manager, Ms Carina Mettlin, who was there the first day, held a grudge against me because the previous day I came in "too late." But if I came in when they were closing, why wouldn't they just tell me it's too late? I got there at 4:45pm. Didn't think it was a problem. She was telling me that they were NOT supposed to help anyone after 4:30 (Like they were doing me a favor!) I said I am concerned that this bank lost my signature card for the second time. Ms Carina Mettlin started raising her voice to me, which I thought was very unprofessional. She said "We didn't lose your signature card, we 'misplaced it,' and it will take 48 hours for us to try to find it." Doesn't 'misplacing' something mean that they lost it? She then accused me of raising my voice and said "I'm DONE WITH YOU," like she was dismissing me. Like a school teacher. As I was walking out, I decided to ask for a manager. She refused, and just gave me information to email higher management. I found this infuriating and am very disappointed in this whole situation. Last thing she said to me in a condescending way, was "HAVE A NICE DAY." Don't go to this bank if you need good, reliable service. And try to avoid Ms. Carina Mettlin.
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