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  • Update: Wow, possibly the worst customer service experience I've ever had -- which is really saying something!! I have a month-to-month membership and was told there are no additional annual fees. (Apparently I made the mistake of trusting them at their word, at not reading about a *rate guarantee* fee that they charge in addition each year.) My credit card number was stolen and I had to get a new card this month. Now, these crooks want me to pay a $25 bounce fee in addition to the monthly charge and my standard monthly rate. I thought that was hilarious and told them they were extremely misleading about their practices and that I will find another gym. I then was told that even after cancelling I'd have to pay up my account balance or it will be sent to collections. I'm absolutely disgusted and now have to go on my birthday to try to get out of this sleezy gym in-person. I knew everything seemed a little sketchy when I started going there. BIG MISTAKE.
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