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  • DO NOT ORDER FROM THIS RESTAURANT. THEY ARE SCAM ARTISTS. Ordered for take out from their online location. Apparently not all items are available at all locations. This is not advertised on their website. For example, smoothies are not available at the pickering location. Not being blessed with ESP, I ordered a smoothie. I quickly found out that what is also not available from the Pickering location is a refund. When they called to tell us no smoothie, we asked for a refund for that item ($6). They said no. We could have 3 sodas instead (which, btw, if I had ordered them cost $1.79 each so not even a fair substitute). Well, I don't want 3 sodas. I want a refund. Again the response is "not possible. Call number is on website". We called the number on the "contact us" website and got "this number is unassigned/unavailable". SO we searched for the head office and tried to call it. Apparently that was the number for the Avenue Rd location...again no help. We picked up our order. The staff in the restaurant still refused a refund. They said instead we could choose any item on the menu $6 or less. Again, if we wanted something else, we would have ordered it. The cashier indicated the manager would call us after he returned from a delivery to resolve the situation. He didn't. The food on top of this was awful. Pad Thai was bland (like ketchup for sauce), coconut lemongrass soup was ok. Very few veggies in it. Mango salad had ripe mangos but dressing was not tangy like it should be. So for $6, this restaurant had lost a customer for life. Unless you're looking to be robbed, don't order from Thai one on.
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