I always get food from Hello Bistro. I've been to the Oakland location and the Mccandless Location. The downtown location I always order online before picking up . I ordered for 12:30 . When you order online you go straight to the pick up window. My order was not ready. I waited 20 minutes for my food. There was no one at the register to acknowledge that I ordered to go. There was a guy running orders to the tables whom was very fast and efficient. If there busiest times are 12-2 they should not allow online orders during those times. Then finally 12:55 there are paper bags labeled with names . You have to flag someone down to let them know to place the order.