If I could give no stars I would. I was annoyed with this nonsense before the card ever showed up in my mailbox.
I created my presto account and ordered a card on 10/14/2016. If I'm not mistaken their office is in Toronto. I'm in Toronto. Why did it take 10 days to get to me when their website clearly states it would be mailed out in 48 hours?? Once it hit 7 days I emailed customer service. No response. I just got the card and tried to activate it and couldn't remember my pin because IT'S BEEN 10 DAYS. Once I remembered what it was it was too late and my card was locked. Called customer service and they're closed. What if I was stuck somewhere at night and had a problem with my card? Would I be expected to walk home or pay a fare when there's money on my card? Btw why would activaton take 24 hours? Why does everything with this card take 24 hours. It's completely counterinuitive.
I'm draining this card's balance and it's back to tokens. So not worth the hassle. I've has the card in my possession for 5 minutes and I'm so over it.
So now I have to pay a fare again tomorrow to go to work and wait for these geniuses to be open so they can unlock my card. And because I have to wait 24 hours I have to pay yet another fare to get home and yet another fare to get to work the next day. This is clearly nothing but a money grab by the TTC.