Positive customer service goes a long way with me.
After I was treated with disregard by the grumpy owner at Medina Bicycle Shop last week, I needed a pick-me-up. Thankfully in his dismissal, he referred me to Century Cycles. Talk about making lemonade from lemons. . this was nothing short of a divine appointment!
Bob Soroky greeted me at Century Cycles and treated me like I was his only customer. When I explained that I bought a bike off of Craig's List and needed a professional to look it over and make sure it was safe and in good condition, he graciously obliged. I wheeled my Schwinn to the back of the store and was pleased at how friendly all of the staff were! Not a grumpy one in the bunch. Bob and the crew kept me entertained with their sense of humor and did well to make sure my bike was in good shape. I even brought a new seat in and asked them to replace my old one, and they did. . free of charge! Plus, Bob shared with me about several community riding events, the best time to bring my bike in for a tune-up, and never once did he try to sell me anything.
I sang the praises of Century Cycles for the rest of the day to anyone who would listen, and was tempted to take that song over to the curmudgeon at Medina Bicycle Shop. I mean, really, how hard is it to treat your customers with a smile?
Thank you Century Cycles! It's no wonder you've won so many awards for customer satisfaction and community service. You set the bar!