| rev:text
| - I came to MINI of Las Vegas to check out a used car. My mother had bought me my first car there when I was 18, it lasted a good while and now it was time for me to buy my own first car. I test drove it, it seemed to run nicely, salesmen were good and we bargained deals and came upon a agreement. The salesman Chris, (who I think is a good salesman) asked me if I was financing or paying in cash. I told him I would pay cash but I need a few days to come up with the money. He insisted that I instead sign a backup contract, where if I did not bring them the cash in a week, then they would send in finance papers to the bank. I asked him if this would be a soft inquiry or a hard inquiry because I take my credit very seriously.. He assured me that it would just be a soft pull since I am bringing cash, that it is just a "back up" contract, just in case something happens and I don't bring them the money, we have a plan B. Well needless to say I sign the backup contract since he was very convincing, and drive my new used car off the lot. I was assured these vehicles were good to go and went through a 50 point inspection, well within 40 miles of driving off the lot, the car was starting to overheat. Not only did my car overheat, but when I got home and I checked my credit report, I had a HARD INQUIRY on my account already, how is this possible? I was told this wouldn't be sent in to the bank... Now I am very upset.
I brought the car back the next day since I had a 3-day or 150 mile money back guarantee and asked for my money back. I asked for a refund, and I also brought up my credit problem to Chris. He went and told them what happened because he said it was only supposed to be a soft inquiry let me see if they accidentally sent in your information... well it looks like there is a huge lack of communication at this dealership since she instantly sent in my credit information the night of instead of what me and Chris had made a deal on. I asked Chris what I could do about it the next day and he said well we can probably write a letter to the credit agency and tell them it was a mistake of some sort, so I let that slide for now, and start discussing the car. We talk about finding another vehicle or perhaps fixing my car that I already bought, but I ended up leaving a few hours later with no decision and going to work.
I come back the next day and decide I do want my refund that after selling me this car that overheated within 40 miles of driving off the lot, and my credit being hit after being told it wouldn't be. I just want my money back and to go somewhere else. I do not think it was Chris fault that the car overheated, or that my credit got hit, maybe it is, but there is definitely lack of communication here. The car also shouldn't be having problems this quickly. I also came across many customers who were not happy inside this dealership. I sit down Chris wasn't there that day so I tell another guy Christian a new salesman that was with Chris during my transaction that I want my money back, I sit around for 30 minutes waiting and they come out take my papers and give me my old car back for my refund. So I ask the guy at the counter (forgot his name) if there is anything else we need to do. He told me no. Well now I addressed to him the credit situation, he basically laughed at me and told me they had my permission once I signed the credit papers. They NEVER had my permission. I explained to him that this was a backup contract, I was told I had seven days to bring in my money or else then it would be sent to the bank for a hard inquiry. That was the agreement. He also said "well you've done pretty good with your credit so I don't think this will hurt you much." Are you kidding me? So you mess up my credit and all you can say is that there is nothing you can do for me, and that I've done good with my credit so you don't think its that big of a deal? Hard inquiry's stay on your credit report for 2 years. It is a big deal to me. Overall I would never come here to buy a car. Way better dealerships in Las Vegas, I am glad I found the problem of my car right away and not 4 days later when I would be shit out of luck. Stay away from this dealer if you're smart.
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