BEWARE when you need to use a loaner vehicle. My car had a factory recall issue which is why I needed a loaner vehicle. They DECEIVED me into believing I had signed all the necessary paperwork - and that all was wonderful with smiles and thank yous. However, they only presented me with the recall repair paperwork to sign.....Not the loaner car paperwork. Be SURE THAT THEY do an inspection of the returned loaner, with you present, when you return the car, then SIGN OFF ON THE PAPERWORK that there is no damage. Do not listen to them when they verbally tell you all is okay!!!!!! They were thrilled to see me naively leave without signing this paperwork, as I had never used a loaner before and was unaware that they would falsely claim I scratched the car on four different ends of the car. REALLY?!? Read EVERYTHING! If not, They will try to charge your credit card, DAYS LATER for "damages" that didn't exist when you returned the car. Beware for a man named Winston. He's a slick one.My husband kept asking for pictures of said damage and they refused to provide them. Really? Winston and his manger are very shady.