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| - We live in Vegas but I decided to treat my kids to a night at Red Rock for the 4th of July. Red Rock was nice but I did have a few issues.
The Good: Valet was super friendly so right away I felt welcome. Check-in was very quick and the woman was very nice. She made sure to explain resort fees. She also explained that the signature suite we were staying in is smokig optional so it might smell smokey. She explained they could bring in a machine to clean the room should we have an issue. I appreciated that she told me this all up front. The room did not smell smokey. However...
The Bad: It is probably my own mistake but I thought I had booked a Signature Suite with the extra bedroom. There was only one bedroom. Kind of a disappointment right off the bat. But the room was still plenty big, with a huge couch and it was just me and my three boys. So, I called down for extra blankets (which they brough up right away). The bad is that the room did not looked vacuumed. There were crumbs all over the floor of the main room and bedroom. While the room was not smokey, it did kind of stink. But so did the hall. I think it is whatever they use to clean. To me it smelled like wet dog. The tiny fridge was on the coldest setting and still not cold. It is kept under a cabinet and for whatever reason, that cabinet is super hot. You can feel the hot air blowing in there. So, the fridge was useless which sucked for us because we'd brought a bunch of soda and bottled tea. There were two martini glasses on the bar and one had lipstick on it. Totally grossed me out. So, getting ice to put in glasses was a bust and we hadn't thought to bring our own cups. Also, there were sticky spots on the bathroom floor. And black flecks filled the bath when we tried to use the jetted tub. My youngest wanted to play in the tub so I got it all set up and was disgusted to find that black chunks of stuff filled the tub when I turned on the jets. Um...yuck. I don't know...when you pay $200+ for a room you kind of expect a clean floor and clean glasses. You expect to feel comfortable during your time there. It took us awhile to get past the bad and to feel comfortable. But we were determined to make the most of it.
Room service was excellent. The food was awesome. It is pricey but that is to be expected. The service was outstanding.
Another issue I had was that I booked the room three weeks in advance and explained I wanted a strip facing room or something with a great view of fireworks. I asked that somone please email me to let me know if this was possible. I heard nothing until a week later when I got a courtesy email that confirmed my reservation and said to let them know if I had a special request. So, I again sent in my request about the room. The email stated that if I made a request someone would get in touch with me. Nothing. I waited another week then I called the reservation desk to make my request. I was disappointed that it took three tries on my part to get my request in.
Overall it was a great night. My boys had a blast. We saw a great fireworks show and got to watch fireworks all over the city from our room. We made it fun. The bed was comfortable and appeared clean. However, when you spend that kind of money, you expect certain things....like a clean room and to be able to drink from the glasses and use the tub.
I'm not sure I'd stay there again. Maybe. But we've stayed in nicer for less. The fact that the staff was so friendly goes a long way for me. So, we'd probably give it another shot.
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