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| - If I could give my visit last night a zero I would. First of all the context. I am the father of three teenagers and we don't always have the money to go on special outings, etc. We happened to have some extra money and the kids wanted to go out for dinner just with me, so it was a special occasion for all of us. My kids said that Chili's was where they wanted to go. Where do I begin, our visit was like we were in the Twilight Zone. First, we were told the wait for a table would be 15 minutes (turned out to be 30). Half of the tables were empty, which we overlooked assuming that there were some call outs and they may have been short staffed. Next, we sat at the table for 15 minutes without seeing a server. I had to go find a manager to get anyone to our table. When the server finally showed up he took our drink order and we went ahead and ordered. There were for of us so we got two of the 2 for $22 deals (each comes with an app). When were ordered drinks we were told that there was no soda or tea, only water. At this point we should have walked out, but we all ordered water and let it slide. When the server brought the water out it was overflowing and all four glasses spilled all over the table, the server said nothing. Our first app came out (fried pickles). about 20 minutes laster here comes our food. My two girls had ordered a chips and salsa that NEVER came out. I asked about this to the lady who brought or food out and she said she would check on it. I told her that our food was already out and that would defeat the purpose of an appetizer, we just would like the app taken off our check. In ten more minutes the manager came by and said, "I went ahead and took the chips off your check." He didn't apologize and acted as if he were doing me a favor for taking something off the check WE NEVER RECEIVED. The food was also sub par. Three of our chicken crispers were missing sauce. The original crispers seemed soggy. There was no pepper on the corn on the cob as usual. At this point I should also mention that our drinks (and I mean water) had been empty for about 15 minutes. It wasn't till we were done with our food that our server came by and my kids ASKED for a refill, even though we were finished. He NEVER came by the entire time to check if we needed refills. I told him we needed the check, the ziosk machine at our table was not working. He brought the ticket and we thought the nightmare was over. Wrong. I checked the bill to make sure the chips were not on there, they weren't. However, there was a $2 charge for "table entertainment". I went to the manager to ask him what this was. He said, "oh, thats for games you bought on the kiosk machine". At this point I am about to lose it. I asked him, how the hell could I buy games from a ziosk machine that isn't even working? It seemed that they were trying to sneak that in to make up for the chips that they didn't charge us for that we didn't get. He said he would "take that off for me too", again, like he was doing me a favor. He acted like I was annoying him. It took another ten minutes to get the corrected check. Needless to say, we will NEVER EAT AT THIS ESTABLISHMENT AGAIN.
And if anyone is reading this, I am not a bot or paid "Yelper". I am a real person. If fact, you can see for yourself. My twitter handle is @TheRealCSW76.
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