I went to this location on 4/5/17 and received a warm greeting immediately upon entering from an engaging staff member Alora, and Manager David. I was intrigued to see how this location had improved with customer service and had happy employees. This is a testament to why big corporations need to be more attentive to customer feedback and hiring/maintaining good management. Each person I engaged was helpful and attentive to me as the customer.
The loss of revenue to this location has to be astounding since people like me have not been here for more than 4 yrs after having a bad experience and no response from corporate. I was disappointed that the corporate office feels that they are too good to need to monitor Yelp for customer issue - thus 4 stars even though this experience was 5 stars.