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| - After several negative experiences, I was given several free lunch passes to Zoes, so I figured, what the hey? Might as well enjoy a free meal and see if there have been improvements made. I called and placed a to-go order, which was the same item I always get, the tuna salad sampler. When you call Zoes, they have your phone number in their computer, which tells the person answering what you typically order. So I go into the restaurant, impressed by the new look of Zoes. The floors and tables were clean (Awesome!) and they have new furniture, which has created a warmer feeling in the dining room. The girl who took my order and cashed me out was pleasant and very excited about my free lunch coupon. She was endearing. I left the restaurant with a smile on my face! I get back to work and open the box and...it was the wrong menu item. SNAP. I was so excited. I call back and let them know I was returning to get the correct menu item. When I returned to Zoes, the women who I believe to be the manager, barely grunted at me while handing me my food. No sorry, no please excuse the inconvenience, no nothing. So, A-OK.
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