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| - I saw Dr Kathleen Benson at this location. She was actually very nice. She took the time with me to answer all of my questions, and I felt that she really cares.
However, the experience that I had at this office was atrocious. I will never go back, not even if you paid me.
After a lot of research of the various doctors covered in my plan, and a location near my work, I chose Dr. Benson. I knew that I had made a mistake when I was opening the door to the lobby. Holy heck. It was standing room only. There must have been over 20 people in there, and many of them with walkers and oxygen tanks. I ended up trying to hide in a corner. I don't do very well in crowded areas, so this was rather brutal. I was finally called after a reasonable wait, and brought into a sort of triage room. There were two girls, not women by any means, asking a barrage of questions and hooking up leads to run an EKG. I was asked to lift my shirt up to my neck while the leads were attached. It was a bit comical with one giving me instructions and the other asking me questions at the same time. The problem was that people came in and out of the door a few times, and the window was open to a parking lot. The blinds open. I guess they don't care about privacy here. Once done with my history and the quick EKG, they sent me back to the waiting room to wait for the doctor. The entire first visit was over 3 hours long. I saw the two girls for about 10 minutes, and the doctor for about 20.
The doctor ordered a stress test, holter monitor and an echocardiogram. All on different days. I wanted to cry. Anyway, my next visit at the stress test went well. I was called back quickly and it went smoothly and I was out of there. The echo, now that was an experience. I was asked to disrobe and put on a small paper vest. She didn't even leave the room! I've never had anyway wait in the room while I undressed. Very uncomfortable. I even told her that this was a first, and she said 'Oh, do you want me to leave?' It was uneventful after this, and again I left right after this was completed. I ended up breaking out in hives from the gel they used for the ultrasound. This was also a first.
Holter Monitor. Although this was very quick, the experience was again not nice. I told yet another young girl (Yes, I sound old here) of my sensitivity to adhesives and the gel from the echo. She reacted as though it was no big deal, and the most I would experience would be some minor redness. She then proceeded to scrub each spot where the leads were to be placed with what felt like sandpaper. She scrubbed so hard I made her stop at one point because it truly did hurt. She said that she had to make sure the pads would stick for 24 hours. All that I could think of was the frail elderly people in the waiting room and how I hoped she was a bit more gentle with them. I was given instructions, and took my monitor with me.
By the next afternoon the areas below the pads were starting to itch. I ended up bringing it back at about 22.5 hours instead of 24. I ripped off the pads, leaving them connected to the wires as instructed, and dropped it off with the receptionist. I had huge welts on most of the areas where the pads had been placed. They itched badly for a few days. It took nearly a week for them to go away. The adhesive was difficult to remove as well.
I went back the next week to talk to Dr. Benson, and again it was a rather long wait to see her. A few hours, but at least this time I knew what to expect. Once I did see her, she was very receptive and caring. I actually came here due to symptoms related to stress, and to rule out any heart problems. But the entire experience was far more stressful than I ever could have imagined.
They cram so many people into the waiting room here. To see a doctor, it takes so much longer than necessary. The building is old and not cheerful at all. The staff is very young, and not very caring about everyone as an individual. It felt as though none of them actually cared about the patients themselves. Except for the person doing the stress test. She was polite, personable and cheerful.
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