I had a really upsetting experience and wanted to share as a cautionary tale to others considering this service department. I had the opportunity to provide personal services to an elderly woman last week and took her to get her car repaired for a scheduled service. This woman has 30k miles on her Toyota Corolla. Not only is she in ill health but likely suffering from some age-related dementia. From the minute we took her there, the service advisor talked down to her and immediately upgraded her "service need" to a higher price. I interrupted to ask for clarification on her behalf and was also talked down to. We went to the house to wait and she got a call saying they needed to do brakes and needed new tires. She told them over the phone she did not want these things now. We returned to the dealer to get her car and were told her total was $515. She was quoted $260 for her services originally so I asked what is going on here? Service advisor told me "We told her she needed these other flushes and she agreed" .... I was with her when she took their call and did not hear any agreement to any additional services. What a shameful way to take advantage a vulnerable person. She felt totally unprepared to pay for this bill and on a fixed income was understandably upset.
I own a Toyota. I will never go to this place and never will I consider buying from them. I will tell everyone I know of this experience. Shame on you!