I'm not sure if it's the trend for EVERY Chili's to be horrible, but this one is pretty high up on the list. It was such a slow Tuesday night, after the dinner time rush. There were 2 tables, 1 just finished and 1 was eating. It was just the 2 of us for dinner and we had such an un-attentive server.. she brought us water and then our app.. took the order that was it. Drink didn't get refilled, (by anyone) we didn't even see her until AFTER we decided to leave because the order came out wrong. She was serving an 8 top that walked in and got so pre occupied that we were forgotten about... her excuse was "sorry for getting tied up.. "which I would understand but we didn't get any refills, our empty app just sat on the table for 20 minutes, and we waited for food that shouldn't have taken as long as it did with hardly anyone in there! Not to mention the order being wrong. She offered to get a manager, but honestly I don't want a manger to make an excuse and have things re made. It was a simple order. I get big parties mean possibly a bigger tip, but I can guarantee you we tip 20%+ so don't judge a table by its size and leave the smaller ones for larger ones... you're only hurting yourself.
I will not be going back to Chili's ever again.
Ps: We did pay her cash for the app we received, so this is not a review for free food. I will not be emailing you to have you "make it right"..