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| - I am only giving this company 3 stars, because their customer service is impeccable and they were quick to offer a discount because the cleaning lady was late. I paid for a deep cleaning; my appointment was at 11. I got a call at 11 that the lady was running late with her cleaning before mine, and it would be closer to 1230 or 1. 1:30 rolls around and nothing. So I call, which by the way, this company is very hard to get a hold of by phone. After 3 calls going to voice mail, I emailed them for an update. They replied saying she was on her way and she'd arrive in 20 minutes. Finally at 3 she shows up...a lady by herself to do a deep clean. Mind you, its already 3, so I had little confidence that my house would look the way I wanted it to. She also walked in reeking of smoke. Which, if you smoke, fine. But come on...a little professionalism goes a long way. She tells me she is cleaning by herself today, but she had a guy sitting out in her car. So after I left, all I could think was that was probably her boyfriend and he'd be sitting on my couch watching TV while she cleaned...it was very awkward. Not sure what he actually did when I left. I got home at 515 and they were already gone. 2 hours for a deep clean...for one person?? Umm no!
The clean was average. I don't have much to complain about as far as that goes, except she didn't make any of the beds, and that is kind of an important thing on a cleaning to do list. The lateness and one man crew, along with lack of professionalism rubbed me the wrong way. I get running late. An hour or so. But 4 hours late?? Not okay
Update: I added one star for the company's resolution to my issues. They definitely exceed in the customer service category. I think they just need to hire workers that mirror their company expectations.
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