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  • We eat at red robin a few times a month and this was the worst dinning experience my family has ever had. We ordered drinks that never came. My sons kids order was put in wrong so he got his food last (1 year olds cannot be the last to get their food!!) I request the kids drink twice and never received one for my son. My food came out cold and dry. I ordered the red robin gourmet burger and it came out with a half of tomato slice and a couple specks of lettuce. I sent my burger back and then needed up eating dinner by myself as it took them a half an hour to fix. I asked for my drink refilled and waited twenty minutes to get one. The manager Dave came over and was very dismissive and rude. He said he would come back to check on us to make sure everything was resolved and never came back. To top everything off we get our bill with two burgers we didn't order on it and two kids meals. There was no apology or comp for ruining our evening or messing up all our food, instead a check for 30 dollars more than it should of been for. Dave should not be a manager, he has no interpersonal or conflict resolution skills. We will never return to red robin and it makes me sad as it was one of our favorite family restaurants.
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