| rev:text
| - Raku is my favorite restaurant when I come to LAS once year in past 5 years, the foods are outstanding, the experience is closet to Japan that one can get in Vegas, until this year, just like a slap on the face, even though the host lady apologized to me, but the management team needs to know & understand issues and fix it.
In the past years, I used to make reservation in advance, but this year with busy work schedule, I could not able to make and wanted to have dinner there regardless.
Stood in line at 5:40 PM, got in at 6 PM when the restaurant opened, the host lady said it would be 90 min wait, stepped to the waiting area with few chairs and long high table and asked for glass of water and would like to order some drinks while waiting, she said yes, and passed me the menu. After 10 min no one came by, I then asked a male server that I could order a sake, or beer, he looked at me like I was not belong here, as second class of customers "we have to take care of other people first, don't have time to take your order." I was in shock, would want to walk out, however I told myself, may be he had a bad start, and also be respectful as they are busy. I told myself, let's wait and let's it goes. It's worth it the wait. After 80 min in the waiting room, the host lady came back to refill my water but not asking me if I would like to order any drink (it seemed there was no communications among 4 of the servers), she handed me the menu. At the same time, a party of 3 came in to the waiting room without reservations just like me, and within 5 min they requested to order drinks, and they were served promptly with sake tasting, and got a bottle of Sake, right there in front of my eyes, OMG!
I looked at me & looked at them, what make me different than them. I was in Japan many times, never felt racism like this time. I never believe in racism with your own race, but now I know it.
Later, I expressed my concerns with the host lady, she apologized to me but I wanted the public to know:
1. Never come in without reservation otherwise it will be a long wait
2. If one is willing to wait, keep in mind she/he may not be served properly
3. Outstanding food, it's worth it to wait
4. Be aware of discrimination. There were many folks had similarity experience just like mine, and wrote their reviews too, check 1 star review.
Food - 5 stars
Ambien - 5 stars
Service - 1
I have to give them 1 this time because no one should be treated a lower class than reservation customers, never do that again to other customers RAKU!
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