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| - Firestone, oh firestone, why hast thou forsaken me. While visiting your business, I don't expect to find a smiling face greeting me at the door, someone with a cup of coffee as I wait or comfortable chairs for me to sit in while you toil away on my car. I know you're not the most exiting mechanic shop, I know you're not the friendliest place and I know you're also not the cheapest, experience has taught me that.
"Why do you come here then?", you wonder. Well, you are just so super convenient for me, I can literally walk home from your garage. It was this convenience that kept me coming in for tire replacements, breaks and rotors, oil changes, filters, fluids and other odds and ends throughout the years. I've had just about all minor work done on multiple vehicles with you for the past 7 years. You're just so close I can practically spit off my front porch and hit one of your mechanics through an open garage door.
Today Firestone, on this hot June day in Phoenix, today was the final straw. Today my girlfriend, with a flat tire, carrying a 6 month old baby in a car seat, was turned away for service. Where exactly is she supposed to go? Her tire was flat. She physically cannot drive on the road safely without getting her tire changed or repaired. She found herself here, at your shop, once again out of sheer convenience, you happened to be about 3 miles closer than the nearest Discount Tire and the fear of an accident or damaging the wheel led her to you.
"We're all booked up through tomorrow, would you like to make an appointment?" was your immediate and the best response you could give her. She had to call me to get on the phone with you. Annoyed at your unwillingness to assist, I demanded to speak with management only to be told the same story, at least you're consistent. I wasn't expecting much, just some understanding and generosity of your time to repair or replace a flat tire in need, you are after all, a tire company at your core.
I'm merely satisfied with the fact that 30 minutes after being told no over the phone, pleading with you to picture your own family, with a flat tire, parked literally in the parking lot of a tire shop being told, sorry come back tomorrow, that your manager did finally call back to tell me they've changed their mind, they've grown a heart and are willing to help now. It is literally the least you could have done. On the continuum of effort, this was about a 2 out of 100.
No firestone, I will not stop by, ever again, not even for a free service of any sort. You're lack luster care for even the most basic of customer services while charging a good 10 - 25% more than many other shops within a few miles will not be rewarded any longer out of your sheer convenience of distance to my physical location.
#DropsMic
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