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  • Tried out Rock Lobster on Queen West a couple of months ago when I was here for work, and heard great reviews, so my work colleagues and I decided to go and check it out. Their Caesars are great, the services was good, and the food was ok for the price. It was more the hype than anything else. The food was good and better service was luke warm, but for what you pay, it was ok. 20% TIP? On the TAX? Excuse me? Now, when it came to paying the bill, we all paid by card. We were all shocked by the automatic tip setting on the machine: it was set to 20%! And, yes, that was on top of the tax! We were outraged. Our bill was about $260 for the four of us, and they wanted us to tip 20% on the tax. We have seen this trend, especially on Queen Street, of restaurants setting the tip to 18%/ 20% on top of the tax, and this is not acceptable. Tipping, is based on the patron's assessment of the service provided by the server. We do not have to tip anything, if we choose not to do so, but we do, as a sign of appreciation. There were four of us, and we decided if these restaurants are to set a culture of automatically tipping at 20%, when the service was luke-warm at best, then why shouldn't consumers set its own culture and set the tipping rate at 10% to start with then instead of the 15%? So we tipped 10% on top of the tax. That is what you get when you think you are entitled to 20% automatically. Who can afford to go out and eat at a restaurant if they are expected to pay 20% on the tax, especially for ok food and mediocre service? Fortunately, our work requires us to eat out about three times a week, minimum, taking clients out to dinners, so we know what good food and service looks like. And trust us, we have tipped servers over 40% when the service was exceptional, that's because they actually have worked for it. Just doing your job, and expecting 20%, is ridiculous. What a disappointment.
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