My family and I were seated immediately, but that was the only timely thing that happened. After seating us and being greeted by the waiter, fifteen minutes went by before we saw him again to order our drinks. The entire night the service was terrible; the waiter only stopping by to drop off our drinks and food. Our dinner took an additional thirty minutes after the drinks came. We got our appetizer after dinner (still paid for it though). One of my friends was seated near us, after we arrived, but got their food and finished it before we even got ours.
With no apologies or explanations, I'm left thinking this is the norm and have no desire to go back to find out.