I have been using Banfield for over 10 years and I have never been treated so poorly from a business. This business uses unethical tactics and scams people out of money. Last week, my mother needed a pre-flight health certificate for her pet and was charged $80. They wrote the wrong name on the certificate so when she went back the following day to have it reprinted they charged her another $80 without even seeing the pet. My mother's first language is not English so they took advantage of the language barrier and caused her significant distress.
When I talked to the manager Anthony, he did not even bother to try to resolve any problems and said that I had to pay $80 for a re-issue of the certificate even though a new physical or any of the services to satisfy the requirements where not being completed. It just shows Banfield does not care about their pets or customers, their only concern is with money by over charging for services they didn't even provide. At any other locations, I have never had any trouble with them accommodating any concerns in the past but Anthony and the vet staff were very unprofessional and took advantage of my family. I will never return and recommend you chose another place as well. I do not trust people who do not make my dogs health their priority and make money their main focus. I am going to file a BBB complaint and reach out to corporate. I am closing all four of my accounts with Banfield.