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| - I just spent four months at this facility. I can't say enough about the staff I dealt with - nursing, STNA aides, physical and occupational therapists. They were all awesome! The facility is broken up into units based on the kind of care you need. I was in the highest level, skilled nursing in Sandalwood. Other staff members from different departments make it a point to know the residents by name and greet them in the
halls. The only reason they didn't get five stars is, well, actually two reasons. The first is the housekeeping staff, who would come in on a daily basis to "clean" your room. This consisted of cleaning the bathroom and filling paper products dispensers and emptying the trash. On an infrequent basis they would wipe your tray table and your dresser top and the windowsill. If a small piece of trash had fallen on the floor (in my case a few small dead leaves from flowers) they would either pick it up or sweep just that piece into a dustpan. From a carpeted floor! Which they NEVER vacuumed. Not once did a vacuum cleaner enter my room in four months. The good part for me was several times I had to return to the hospital and on return to "The Villa" I got a new, freshly cleaned room!
As bad as housekeeping was, the kitchen was about ten times worse. The food was terrible bordering on disgusting. Every time they served vegetables they were overcooked almost to translucency. Seriously. The absolute mushiest food I've ever eaten. I don't even know what to compare it too. The main meats were pork, roast beef, ham, and chicken. Each was served with "gravy" and "mashed potatoes" and just as overcooked as the veggies. The only way I could get through these meals was to tell myself, sometimes out loud, "It's protein. I need protein to get better. It's not food, it's fuel for my body." Over and over again. and nearly every day they would serve two "dinner" type meals for lunch. For instance roast pork, mashed potatoes and gravy, mixed vegetables, and jello for lunch. Then roast beef, gravy, mashed potatoes and vegetable and cut up melon for desert. Sometimes, I kid you not, we would get Cheese Puffs as a vegetable substitute. No, really, fluorescent orange that dies your fingertips and around your mouth kind of cheese puffs. You could sometimes get ham salad, tuna salad, turkey salad, or egg salad on a sandwich or on a bed of lettuce. It didn't matter which salad you ordered, they were all ground into such tiny fragments you couldn't tell which was which except by color! If all the other factors weren't so highly rated in my book, I never would have stayed at the facility.
So a well-deserved high rating for the medical staff and their assistants as well as the administrative staff. And a really strong and loud boo for housekeeping and the kitchen. I have stayed in several hospitals and rehab facilities in the area over the years and this is the best by far!
(The absolute worst is Lakewood hospital. Though they had decent food!)
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