Service was good, food was good, atmosphere was cool...very casual. I ordered a steak sandwich wit cheese and onions. This is the way its supposed to come (I don't know because I never have been to Philly but that is what they said). I thought the sandwich was fantastic! I wish there was a little more meat but the flavor was great, fries were great and it was worth stopping. Not sure about the experiences with the other Yelpers but I did watch a show on a famous Philly place and they had attitude so maybe its the way it but I did not experience it.