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  • I received a phone call from a nice lady that said she was the General Manager of the Arrowhead Red Mountain weight loss center. I explained to her again that my NP Ginger was very nice, but I just wasn't sure why I waited for 45 mins for the consultation I received from her. I explained that I felt it was pointless and I could have just renewed my prescription and carried on with the program for what I received on this visit. I tried to be helpful and offer her the "'marketing" side of things for a more involved follow up visit. When people ask me about my weight loss, I am not as excite about Red Mountain now. Don't misunderstand my comments, I am happy about the weight loss and the first appointment was very exciting, but the follow up appointments should be just as exciting. If they are, then when people ask about my weight loss I can explain to them how I had another picture and they took the time to to compare with my previous pic (simple low cost set up to send the pic wirelessly to a computer and then lay them out for comparison).... I could have also been excited about the reduction in my BMI and shared this with my friends.... And I would have also like to share how important I felt consulting with my NP (perhaps trying to schedule patients with their same NP is a good practice for continuity of care).... I believe word of mouth is Red Mountain's greatest market in tool and a few small "tweeks" could add more opportunities for new business. Lastly I would like to mention that the GM offered to give me a different appointment because she feels that Monday's are always backed up in the afternoons. This tells me that she is aware of the problem and has done nothing to resolve it. A "CAPA" needs to be done (Corrective Action Preventative Action)... My suggestions were to cut lunches back to 30-45 minutes (I'm in the medical field and my lunch is only 30 mins--if I even get one!!), and/or cut one appointment time out to increase quality and productivity... Maybe another thought is to have one of the MA's scribe for the NP so he/she can focus on the customer/patient... I hope they act upon my suggestions and find ways to improve the flow and/or service because the program is awesome and definitely work
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