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  • This hotel is not in the same class as others in Charlotte in the same price range AT ALL. Yes, it was better than motel six and the like. But it was nowhere near any of the other hotels I've stayed in in Charlotte for the same price. Issues: -Arrived and found the lone desk manager overwhelmed with a guest whose reservation wasn't in the system. He was obviously overworked and flustered. While he waited for the computer reservation program to reload, he took my confirmation number. My number wasn't even in the system. So he had me call the reservation number on my own phone to inquire as to where it was. The guy on the phone was not very professional, but at least found my reservation and entered it into the computer system. Then, the manager asked me to tell him to have one of their phone-guys log-out of the system. One guy at the reservation line had been logged in forever and was keeping the manager from checking in guests for like thirty minutes. What the heck kind of reservation system is that? Finally got my key, got an upgrade to the "executive king" room as an I'm sorry. -My room's light switch didn't work. I stumbled around in the dark looking for a lamp and tripped over a chair. Only one of the lamps worked. -I sat down to watch TV and was pleased to find a list of many channels under the remote. The TV in fact only had a handful of them. Bummer. -Went in the bathroom to wash my hands. The drain on the sink was stuck in the closed position, filling up the sink with my dirty water. I had to pry it open with my fingernails. While doing so, another piece of the sink fixture FELL INTO THE SINK. -Went to bed. Mattress was hard, but I can deal. Strange rustlings in the molding while I tried to fall asleep. -Wake up call right on time! Yay! -Took a shower. The light switch for the shower was on a timer. The timer only lasted three minutes. Halfway through the shower, I was out turning the light back on. -The decor - ug. I felt like I was in a cheap casino.
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