| rev:text
| - We were scheduled to leave Ireland on from Dublin Airport on Air Canada Flight. The flight was scheduled to leave at 1210 hours and we were at the airport well before 1000. Upon arrival we were advised the flight was delayed a few hours, which is understandable, it happens. However, we were offered no apology and no explanation of why the flight was delayed. As we had a connecting flight in Toronto with a layover of only 2 hours, I asked about that flight as well and I was told I would be missing it, but that other arrangements would be made. 3 hours later I inquired as to whether there was any news about a new flight and was told that they (Air Canada) were busy and would not even begin looking for new flights until we were in the air. That was frustrating.
Once the flight boarded and we had been in the air for hours, they did give an extensive list of new flight numbers over the PA because they had caused EVERYONE to miss their connecting flights, but ours of course was not mentioned and when we asked specifically we were told that for ours we would just have to ask someone when we got on the ground because they had no info. Also, this is beside the point but on the way there I was quite embarrassed by the condition of the plane that travels from Toronto to Dublin; it was in poor condition and did not even have monitors built in for entertainment which to me is ridiculous in 2014! After listening to an argument between flight attendants as to whether or not those of us with connecting flights needed to go through Canadian Customs and if we had to do US and Canadian Customs forms which was really unprofessional we landed and were herded here and there. We had to pick up out baggage and take it to be checked again because Air Canada had no idea what flight we would be on so they did not send it through to Our final destination. When we finally arrived at the gate, there was a table with boarding passes spread out all over it and of course ours was not there. We had to go elsewhere and see "customer service" who told us to go back to another floor and start all over again. When we finally reached the front of the line, we were placed on "standby" for two different flights and told to take our own checked baggage to another area and load it onto a conveyor belt. We went through customs again. We got to the gate and waited for our name to be called. When mine was, I was told there was only one seat and I would have to separate from my companion but he would most likely get on the next flight! I actually cried.
When I arrived 3 hours later than originally scheduled, my baggage did not arrive with me. I waited until the belt stopped and then made my way to the attendant in disbelief. She told me to file a claim. I was pissed at the horrible customer service at this point. I asked her if there was a supervisor I could talk to and she said no. I told her I wanted the 24 hour customer service number and she gave it to me. I waited another 2 1/2 hours for the next flight to come in and during my wait I called the number I had been given three times...The first time I waited 27 minutes and the connection died. I called back and after exactly one hour on hold waiting for a rep, the call disconnected. I called again and only made it 18 minutes before I was so furious I had to disconnect. (I also called the following day from home and never got an answer. Unbelievable.) Our luggage was not on the next flight either, so we left at 1:30 am instead of 7pm as scheduled and lost money on the car service we missed. I work in customer service and I have no idea how this company stays in business. Sorry this is so long but I had to vent! First and LAST time ever using this company.
|
![[RDF Data]](/fct/images/sw-rdf-blue.png)
![[cxml]](/fct/images/cxml_doc.png)
![[csv]](/fct/images/csv_doc.png)
![[text]](/fct/images/ntriples_doc.png)
![[turtle]](/fct/images/n3turtle_doc.png)
![[ld+json]](/fct/images/jsonld_doc.png)
![[rdf+json]](/fct/images/json_doc.png)
![[rdf+xml]](/fct/images/xml_doc.png)
![[atom+xml]](/fct/images/atom_doc.png)
![[html]](/fct/images/html_doc.png)