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| - NO STARS. Worst airline ever. Flight: 171 - Bellingham, WA to Mesa Gateway, AZ
Date: Saturday March 26, 2016
On Saturday, 03/26 I went to Mesa Gateway to pick up my daughter and granddaughter on their flight from Bellingham. My daughter, checked her 6 month old child's car seat at the gate since she was traveling alone and would need it immediately upon departing from the plane.
When she got off the plane she was told her car seat was brought to baggage claim.
FOR THREE AND A HALF HOURS WE DEALT WITH YOUR UNHELPFUL STAFF IN AN ATTEMPT TO FIND THE CARSEAT. IT WAS NEVER FOUND.
We started by waiting at baggage. There were many flights that day, and many unhappy fliers. When we could actually find someone to ask, we were told they were short staffed and could not help us. We just had to wait. So we waited, and waited, and waited. WITH A 6 MONTH OLD BABY.
Finally.. I went to check in hoping to find a person to talk to. Of the 7 or 8 check in agents, I was told only one could help me because she was a supervisor. I would give you her name, but clearly your company does not want the public to know any of your employees names because she (nor any Allegiant employee) was wearing a name tag. The "Super"visor already had a line of other passengers that had missing baggage, missing crutches, missing car seats, etc. So we waited patiently to talk to her. She was so helpful that I felt so confident in your company after talking to her (sarcasm here). She NEVER once made eye contact with me, never once apologized for this fiasco, showed ZERO compassion to the fact that we had a 6 month old baby and NO CAR SEAT to get her home. But she was nice enough to TEXT someone to try to find the car seat. Told us we had to wait some more. SO WAIT we did. DID I MENTION WE HAD A 6 MONTH OLD BABY??? I said what do we do if you cannot locate the seat? I was assured by your very competent highly trained "super"visor that she had a car seat available.
Back to baggage claim we were sent by your "super"visor. Still no car seat. So I went back to the ticket counter. By now your "super"visor was clearly packing up to go home. She was the last ticket agent left. I said I want the car seat, we cannot wait any longer. So she again TEXTED some mysterious other supervisor, who was probably somewhere in a black hole with my granddaughters car seat. "Super"visor sent me to a "WFS" door by baggage claim and assured me that another "super"visor would be there to give me a car seat.. WFS by the way stands for World class flight services.... IN WHAT WORLD??? Not this one. You should re label it the WTF door. We waited there, along with multiple others. NO ONE EVER CAME TO WFS...EVER... I finally left and went to Walmart to BUY a car seat that you will now pay for. My daughter the passenger did not pay for it. WHY you ask?? Because she had to sit at the airport with her 6 month old child and WAIT for me to go purchase it. Not to mention her husband is in the NAVY and they are on a very tight income. Which of course you could care less about. I have a receipt for $149.00 plus $11.62 that I would be more than happy to email to you if you give me an address. Otherwise, you can choose to ignore this. BUT I WILL NOT GO AWAY. I am going to contact the BBB until this is resolved. You may find it acceptable to treat customers this way, but I will not stand for it. NOR will I ever fly on this airline-EVER.
The incompetence that was displayed in finding a car seat or opening a door frightens me to the thought of what other areas you skimp on. No thank you. I will pay extra to fly another airline.
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