I like to start off by saying when I first going here it was awesome. I never had any issues and really loved the service. At the time there weren't charging me for take offs (as long as I got a new set) and they were always on time when I made appointments. I usually always saw Lisa and she did an excellent job. But as they started to get more comfortable the service started to lack. I almost got the feeling like they stopped caring because they new I wasn't going anywhere. Well it eventually got the point where I was waiting 30 to 45 minutes past my appointment time. Now I'm a busy woman and work a full time job so I really don't like to sit around every single time I come in for a fill. Then on top of that they started charging me for every little thing they could get (take off, cut downs, shaping). It got a little nuts plus the fact that I'm waiting for you. I think if they could just get things straight and not take the idea that their regulars aren't going anywhere I'd still be going. Well it worked out I find a place that values my time and is always on time on top of it the price doesn't change depending on the mood they are in.