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  • I don't know if I'm just being a princess but this is a really poorly run hotel. -upon trying to check in, there was only one super flustered receptionist at the front desk. Took forever to check in because of her trying to multitask and admitting she was overwhelmed but also tech issues with the card reader. I was asked again and again for some number, that she could not explain and finally I just said "do I need it to check in" she said no. Agggg. When I got my card finally I went up to my room and they didn't work. Had to go back down to her and she had a colleague from thy restaurant use a key to let me in. Mind you, I just got off a flight and was super exhausted. Top it all off. Called for room service and nobody answered the phone. Hung up and called again and a grumpy woman answered to take my order. This is my impression upon my first 20 mins. Sorry but I'm super disappointed for a hotel that sells itself as "for executives". I've stayed at W Hotels, Sheratons, Marriotts and Omnis and this is by far the worst hotel I've been to next to a shady motel near Chicago midway airport I was stuck at due to a flight cancellation. The rooms were ok. Clean, nothing spectacular and didn't expect it to be for the price. The lady who brought me my food twice during my stay was pleasant.
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