I unfortunately have been going to paulenes for a while now due to the convenience of it being close to home. I have since found a new location for my nail care needs. The manager/owners wife Annie was always extremely rude to me and others as I began to witness. She messed up a reservation I made for the day before my wedding for 8 pedicures and manicures. And refused to give me the girls I wanted. That was my final straw. All the girls don't know how to do fun designs at most you'll get a decent looking flower on your toe. God forbid you bring in a picture from Pinterest. I have had girls shake their head at me if I ask for anything mildly out there. I don't recommend this place to anyone if you are looking for a relaxing good vibe. But if you do chose to come here ask for Trish and good luck.