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| - Cleanliness: 3.5/5
Features/Amenities: 3.5/5
Location: 4.5/5
Service: 4/5
Check In
With friendly service, the check in process was a breeze, as we had already prepaid our rooms on Priceline. Our room was available upon arrival, and we were quickly on our way to our room.
The Room
At first glance, the room was much smaller than I had imagined, but it was still enough for the two of us. The King bed was clean but we quickly found a problem with the heater in our room.
You can see the heater and thermostat to the upper right of the desk.
We called the front desk to call someone to come and fix the heater. It was pretty cold to leave the thermostat as it is for the night! We had initially thought that they may transfer us to another room instead, but a repairman was called and he arrived shortly after.
I believe it took two tries to have it fixed. The repairman initially did his job and left, saying that it was fixed. We tried turning the heat up, but it was still pretty cold so we called again. It was fully fixed the second time, and we were able to have a warm room for the night. Overall, it would've been more appreciated if there was no problem to begin with of course, and I think it may have been a better approach if they had transfer us to another room instead because the repair took more time than we had anticipated. Sure, we probably could've left to enjoy our time and come back, but as it took two repairs, it ended up being more efficient for us to stay and check to see it if worked.
The rest of the room was straight forward, furnished with the minimal necessities. They were all clean, though we didn't use much expect to hang our clothes.
Onto the bathroom! You can't really tell from the photos how small the bathroom is! I was really disappointed at the size of our bathroom. If you read my post on One King West's bathrooms, you'd know that I was disappointed at the size of their bathrooms. But it was even smaller here! Having a rather spacious bathroom is rather important to me when I stay at a hotel, so it was a bummer to have such a small one. Granted, I'm sure the building is quite old; the hotel room itself seemed like it was recently renovated, and with the heater problem as well, I understood that the building was probably originally built that way so there wasn't much they could do. Oh well. Everything in the bathroom worked fine.
I had the West view from the hotel. It wasn't much but it was great not having a high rise building right in front of my window, though that may change soon with all the high rise condos being built in the area!
As for the housekeeping/room service, we only stayed at the hotel for one night so I cannot speak too much on housekeeping other than that our room was well cleaned upon arrival. We didn't order any room service so I can't speak much on that part either.
Check Out
The next morning, check out was just as easy as checking in. No extra fees except parking. The front desk greeted us with a friendly smile and asked us how our stay was. We were quickly on our way after returning our two room keys.
Verdict
Other than our heater problem in the beginning, the rest of our hotel stay was fine. Check In/Check Out was friendly and efficient, and many staff offered us help with our luggage. Though we didn't use any of the hotel amenities or restaurants, hopefully we can return soon. However, I hope we can get a bigger room next time as the one we stayed in was slightly cramped in my opinion. Location of the hotel is so good though, so if location is an important factor during your trip, I recommend Hyatt Regency Toronto.
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