Line of 6 or more people around 6:30pm yesterday...5 kids behind the counter that didn't know jackpoop! Food is a nice bbq fusion of all sorts...and the bbq sauce is taaaaasty, BUT...Houston, we have a problem- no one will ever come back if your team members are not properly trained. I thought I saw a lady just leave because it was taking so long. Food for thought would be to send some secret shoppers (aka buddies or family members of yours) in a few times to see what WE ( my fellow yelper, Mike W and I) are talking about.
Not sure how many people will give it a second chance AND you have a prime location :(