Had some carpet fixed a few days ago from our puppy chewing a hole. Called and got a quote based on the size of the hole. Had great help and customer service on the phone. They email you your confirmation with a picture of who will be coming over. Dan came exactly between the time frame we agreed on and even called 30 min before he got here. Had the job done in less then a hour. Carpet looks great! Will def use the company again! Highly recommend them!